FAQ

The Most Frequent Questions & Answers.

StockRapido’s team carried out intense searches and sourcing for 3 years to find and vet the best sneakers factories and workshops around the world in other to offer you products of optimal quality, both in materials and in finishing.

We carry out with our own team an intense quality control on the production lines of our collaborators every week to insure you have only the best of what is offered on the sneakers market.

We only upload items in our site, that we have in stock. This is in order to offer you a quick receipt of your order. At StockRapido, we process your order the same day (after confirmation of your payments) and proceed to express ship it to you via one of our carriers; Chronopost, DHL or Fedex. They deliver packages to more than 190 countries. Note that the shipping is FREE for you.

We guarantee the arrival of your order at the address indicated between 5 and 7 days.

We also provide you with a tracking number to follow the progress of your order.

All purchases made on StockRapido are secure. We use globally recognized payment systems which are Paypal and Stripe to guarantee you a secure and seamless payment of your order.

We offer you the possibility of returning an order within 14 days of its receipt if it does not suit you. All returns are free for you. 

However, we do not accept returns on account of a wrong size if we had correctly sent you the size you had requested. Please do choose your sizes correctly before ordering. Contact us before if it’s necessary.

To return an order, contact us at the following address with your order reference and indicating the reason for the return: retour@stockrapido.com

We have 24 hour customer service by email and Whatsapp. We will answer you in less than 2 hours thanks to our day and night teams.

We provide you with the means below to answer all your questions and requests for information about your order or the operation of StockRapido.

Email: contact [@] stockrapido [.] com

WhatsApp: +86 132 4976 6122 (We are Europeans)